Terms of service

These terms govern your use of the CHS Oil website and mobile oil change service (the "Service"). By booking an appointment you agree to them. If you don't agree, please don't use the Service.

1. The service

CHS Oil provides mobile oil and filter changes at the address you choose within the Charleston, SC area. The price shown at checkout covers oil, a new filter, labor, and disposal of used oil. Optional upgrades (such as full synthetic oil) are priced separately and shown before you pay. We don't perform other repairs unless agreed in writing.

2. Booking and payment

Appointments are confirmed only once payment is completed. Payments are processed by Stripe; we don't store your card number. Prices include any applicable sales tax as shown at checkout. By saving a payment method you authorize us to charge the no-show fee described below to that method if it applies.

3. Your responsibilities

• Provide an accurate service address and vehicle information (year, make, model, color, and license plate).
• Park the vehicle on a flat, stable surface with at least 5 feet of clear space on every side.
• Make sure the property owner or manager permits vehicle service on site.
• Be present (or have an authorized adult present) at the scheduled time to open the hood and confirm the vehicle.
• Tell us about any known leaks, warning lights, or prior damage before we start.

4. Cancellations, rescheduling, and no-shows

You may cancel from your account up to 24 hours before the appointment start time for a full refund to your original payment method. Cancellations inside that window are not automatically refunded. If nobody is available at the scheduled time, or the vehicle is not accessible, we may treat the appointment as missed and charge a no-show fee of $20.00. We may reschedule for weather or safety reasons; if we do, you can accept the new time or receive a full refund.

5. Vehicle condition and liability

We use oil and filters that meet your vehicle manufacturer's published specifications. We are not responsible for pre-existing conditions, including stripped drain plugs, damaged filter housings, or leaks that were present before service. If we notice a problem, we'll stop and talk to you before continuing. Our total liability for any claim related to the Service is limited to the amount you paid for the appointment, except where that limit is not allowed by law. We do not exclude liability for our own gross negligence.

6. Text messages and email

By providing a mobile number you agree that we may text you about your appointment (confirmations, arrival updates, questions about the vehicle, and receipts). Message and data rates may apply. Reply STOP to opt out of texts; we may still email you about active bookings.

7. Accounts

Signing in uses a one-time code sent to your email. Keep access to that inbox secure; you are responsible for activity on your account. We may suspend accounts used fraudulently or abusively.

8. Changes

We may update these terms from time to time. The version in effect when you book applies to that booking. Continued use of the Service after changes means you accept the new terms.

9. Governing law

These terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Charleston County, South Carolina.

10. Contact

Questions? Email [email protected]. CHS Oil, Charleston, SC.